SPA POLICIES

NEW CLIENT APPOINTMENTS

New patients must arrive 10-15 minutes early to complete any paperwork.

​

CANCELLATION POLICY

Patients must cancel or reschedule an appointment at least 24 hours in advance. Failure to do so will result in a $50 cancellation fee.

​

NO-SHOW POLICY

Failure to show for an appointment will result in a $50 no show fee.

​

GIFT CERTIFICATE POLICY

Gift certificates are non-refundable & cannot be redeemed for cash or gratuities.

​

PAYMENT POLICY

Payment for all individual treatments is due at the time of treatment, & all packages must be paid in full at the time of the first treatment.

​

REFUND POLICY

We do not offer refunds on services rendered. Results may vary from person to person & the outcome cannot be guaranteed. Patients are responsible for further treatments needed to achieve further results. We do not offer cash refunds on any services purchased & not yet rendered however we will offer credit towards other services.

​

REFERRAL POLICY

We offer a credit for referring a new client to the spa once their first treatment is completed. The credit must be used within the first year & not cash redeemable.

​

TREATMENT EXPIRATION

Service packages & pre-paid treatments must be used within 12 months of the date of purchase, or they will expire.